Privacy Policy

Introduction

Welcome to Tecorra!

We'll always keep your data safe and secure. Here's why we need it and how we use it.

Our Privacy Values

1. Experience Only

We'll only use your data to improve your experience

2. Spam Sucks

You decide what and how you hear from us

3. Clean Up

If we don't need your data any longer, we'll delete it

4. No data selling

Your data is your identity. Nobody has the right to sell it but you, and we won't.

5. Data Sharing

We will only share your data with third parties for legal reasons (such as fraud detection) or eCommerce services (such as payment gateways or user review services).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tecorra.co.uk or tecorra.com ("Tecorra"). We have broken it down into sections to make it more clear and transparent. If you need clarification on anything, please contact us.

Privacy Protection

At Tecorra, we are fully committed to protecting the privacy and security of our customers and site visitors. We use enterprise grade software to ensure a very high level of security, both in data storage and payment.

For all our services, Tecorra Ltd is responsible for your privacy (in GDPR terms, we're the data controller).

If you have any questions about how we protect your privacy please contact us at info@tecorra.co.uk.

Personal Information We Collect & How We Use It

We use your personal information for the reasons outlined below. We may also anonymise and aggregate this information for testing, data analytics, and providing new products and services. You do not have to provide us with any of this information, but if you don't we can't provide our services to you.

Your contact details including your name

How do we use this? Why?
 Fraud prevention and detection To detect and prevent fraud against either you or Tecorra
Deliver products you purchase from us If we don't store this data we can't send you goods
Emailing you service messages If we don't store this data we can't let you know when your order is coming
Emailing you information about our new products and services To keep you up-to-date as you requested - we only send this with your consent

Your date of birth information

How do we use this? Why?
Fraud prevention and detection To detect and prevent fraud against either you or Tecorra. We also store this with our partner Yotpo for our rewards program, if you provide it.

Purchase history and saved items

How do we use this? Why?
Sell you products If we can't put items in your basket, you can't buy it
Provide customer service and support including handling returns We can't provide either of these services without your order history
Finding out what you and other customers like To ensure we keep popular items in stock so we can provide you with the products you want

Your payment information

 How do we use this? Why?
Take payment and give refunds We can't provide either of these services without this data
Fraud prevention and detection To detect and prevent fraud against either you or Tecorra

Your contact history with us

How do we use this? Why?
Provide customer service and support We can't fully provide these services without this data

Information about your browsing device (e.g. phone or laptop) and how you use our website

When you visit Tecorra, we automatically collect certain information about your device, including information about your web browser, IP address, referring/exit pages, date/time stamps, time zone, and some of the cookies that are installed on your device. Additionally, as you browse Tecorra, we collect information about the individual web pages or products that you view, what websites or search terms referred you to Tecorra, and information about how you interact with Tecorra. We refer to this automatically-collected information as “Device Information”.

How do we use this? Why?
To help us screen for potential risk and fraud (in particular, your IP address)  To detect and prevent fraud against either you or Tecorra
To improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with Tecorra) We want to provide you with the best service possible and identify stock levels we need to adjust
To assess the success of our marketing and advertising campaigns We want plastic waste to be minimalised and use advertising to spread the word. We need to assess what works and what doesn't

Your responses to promotions, surveys, and competitions

How do we use this? Why?
Run the survey, competition or promotions We can't provide these services if we can't use your entry information

Sharing Your Information

We do not sell any of your information to any third party and limit sharing it with third parties as much as we can. Unfortunately, we do need to share some data as set out below:

  • Companies that help us get your purchases to you, such as payment service providers, warehouses, order packers, fulfilment companies, and delivery companies
  • Professional service providers, such as website hosts
  • Law enforcement, credit reference agencies and fraud prevention agencies, so we can tackle fraud
  • Companies approved by you such as payment services you have selected (such as Google Pay)
  • Companies that provide user review and loyalty program services, and their required third parties. We only use partners who are GDPR compliant, do not sell your data and do not share it without consent.

We use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. Please notify us if this link breaks and we will provide you with details and fix it.

We use Yotpo for user reviews and our loyalty program. You can read their privacy statement and GDPR information here: https://www.yotpo.com/yotpo-privacy-guide/. Please notify us if this link breaks and we will provide you with details and fix it.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a search warrant, subpoena, or other lawful request for information we receive, or to otherwise protect our rights.

Keeping Your Information

We will only keep your information until we consider you are unfortunately no longer a customer - three years since your last log in onto our website. After this point, we will delete your information from our systems and send a request to any third parties for deletion. You can also contact us and request we delete all the information we have on you.

We will also hold on to your information if reasonably necessary or required to meet regulatory or legal requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We may hold some of your information as required, even after you have closed your account. When this is no longer necessary, we will delete this remaining data.

Your Rights

Tecorra is a GDPR Compliant UK Limited Company, and as such you, as a customer, have extensive rights. We do not distinguish between EU and non-EU customers: your data privacy is just as important and we offer the following rights to all customers:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request we delete your data, or stop processing or collecting it, in some circumstances
  • The right to stop direct marketing messages and to withdraw consent for other content-based processing at any time
  • The right to request that we transfer elements of your data either to you or another service provider
  • The right to complain to your data protection regulator - in the UK, the Information Commissioner's Office (ICO)

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Marketing

If you give us permission, we'll send you marketing emails to keep you aware of what we're up to.

You can stop receiving marketing messages from us at any time by:

  • Clicking on the unsubscribe link in any marketing email
  • Contacting us

Please be aware it may not be instant and if you choose to contact us by email it will take longer. If you choose this method, please contact us using the same email address you are receiving marketing emails to.

Stopping marketing messages will not stop service communications such as order updates.

Cookies

We use cookies on this Site. For more information, please see our cookie notice.

Changes and Updates to This Policy

We may change this policy from time to time to reflect how we process your data.

If we make significant changes, will will let you know by email or make it clear on Tecorra so that you are able to review such changes before continuing to use our services.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@tecorra.co.uk or by mail using the details provided below:
Tecorra 20-22 Wenlock Road, London, N1 7GU, United Kingdom

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